Support
Something wrong, or a question about Banners & Blades? We're happy to help.
Contact us
Email support@lumvre.com. Include your Player ID (in the game: Settings, under Account) so we can find your account quickly.
I'm getting a new phone
On your old phone, open Settings and tap Move to new phone: it shows a code that works once, for 15 minutes. Install the game on the new phone and enter the code from Settings (Enter code) or from the welcome screen. Your account moves over and the old phone is signed out.
I lost my phone
Email us with your commander name, your clan, your Headquarters level and roughly when you started playing, and we'll do our best to help. Signing in with Google or Apple is coming soon, so you can protect your account and get it back on any phone.
A purchase didn't arrive
Email us the receipt from the App Store or Google Play (it's in your purchase history there), with your Player ID, and we'll sort it out. Refunds are handled by Apple or Google.
Someone is behaving badly
In chat, press and hold a message to report it or block the player. We review every report. For anything urgent, email us.